And then they'd just be back to square one, with needing ponies on the phones, and needing qualified professionals with decent personalities.
So it just so happened that poor Fluffmutter was on phone duty sometimes. He wasn't happy about it either, but he understood why it had to happen. He probably hadn't even been anticipating a really terrible time today... Just a normal level of things he didn't want to deal with, which was honestly probably bad enough.